Reviewing and Paying Invoices
Further will manage the billing process for your administrative and claims fees. Here are more details about the monthly timing, communications, and processes for managing your fees.
Administrative fee billing
Most groups will be billed for administrative fees by the 10th of each month for the previous month. Once the administrative fee invoices have processed, we will send an email notification to the group's contact(s) on the 20th of the month.
Some groups will be billed by the end of the month. It is not an option to choose whether you will be billed by the 10th or at the end of the month.
Groups pay their administrative fee invoices via ACH. Two business days after we notify you via email on the 20th, we will pull the monthly administrative fees via ACH.
Further must approve any requests for non-ACH payment. The approval must happen prior to the start date. Non-ACH payments are due within 20 days from the date invoices are generated. The billing summary will be mailed to these groups.
To see your administrative fee invoice summary and details, you must access the Group Portal.
- Log in to the Group Portal
- Click on Reports & Invoices in the header, or click on the report in the Reports column (you may need to click See All)
- You invoices will be in the column on the right. Select Administrative Fee Invoices.
- Choose the search terms for the report you'd like to view and click Run Report.
- You can choose to download the report into an Excel spreadsheet if you want to. You can also download a summary or detailed report as a PDF.
Claims fee billing
We process claim reimbursement fees weekly for any member-paid claims from the prior week, and we will send the group contact(s) an email notification each week claim reimbursement fees are processed.
Groups must pay their claim reimbursement fee invoices via ACH. We will initiate the ACH pull for the weekly reimbursement fees at the time the invoices are processed, and the ACH payment will pull from your bank account two business days after.
Non-ACH payment must be approved prior to the plan start date, and if approved, non-ACH group payments are due within 5 days from the date invoices were generated.
To see your invoice summary and details, you must access the Group Portal.
- Log in to the Group Portal
- Click on Reports & Invoices in the header, or click on the report in the Reports column (you may need to click See All)
- You invoices will be in the column on the right. Select Claim Reimbursement Invoices.
- Choose the search terms for the report you'd like to view and click Run Report.
- You can choose to download the report into an Excel spreadsheet if you want to. You can also download a summary or detailed report as a PDF.