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How to Enroll in Text Messaging

Text messaging is one of the easiest and fastest ways to stay up to date on your spending account. Learn how to enroll and find out what messages you can send and receive.

If you have a smartphone and use text messaging, Further can send you messages whenever certain account activities occur. Once you enroll in text messaging you will receive messages for all of your spending accounts.

To enroll in text messaging communications:

  1. Sign in at www.hellofurther.com.
  2. Click My Profile in the top right corner
  3. Click Communications in the drop down
  4. Click Edit communication preferences
  5. Click the box under SMS
  6. Click Save Changes

Some of the text messages you will receive are notifications that your:

  • Contribution has been confirmed
  • New debit card has been mailed
  • Debit card is on hold because a claim must be substantiated
  • Debit card is on hold due to suspicious activity
  • Debit card is no longer on hold and will be available to use within 24 hours
  • Claim has been processed
  • Claim has been denied
  • Phone number has been updated

Also, you can receive customer service information by texting HELP in the Further text thread.

You can stop receiving text messages at any time by texting STOP and restart by texting START in the Further text thread.

To be able to enroll in text messaging, you must make sure you have your phone number included on your profile. To add it:

  1. Sign in at www.hellofurther.com.
  2. Click My Profile in the top right corner
  3. Click Personal Info in the drop down
  4. Click Update Phone
  5. Choose an option to receive a temporary pin (if you have no phone numbers included on your account, email will be the only option)
  6. Take the temporary pin we send you and update your phone information
  7. Click Save Changes

NOTE: You'll receive a message confirming you've enrolled in the program when another action has taken place, such as a contribution made or a claim processed.

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