Skip to main content
HelloFurther Learning Site

How to Submit a Never Received Pass Claim for TRA Benefits

If you do not have your pass in hand to use as of the first day of the month, simply purchase the pass you need and submit a "never received pass" claim so you can be refunded for that expense. This form must be submitted by the 10th of the benefit month.

To submit a claim for a lost or “never received” pass

  1. Sign in at
  2. On the My Accounts page, locate your TRA account and click Make Elections. The TRA Dashboard will be displayed.
  3. Under the Order History section, click See More.
  4. Locate the order that contained the missing pass and click the “+” button. This will expand the order and display all associated items.
  5. Locate the missing pass in the list, then click the “?” button under the Help and Support column. This will open a Create Never Received Pass Claim form.
  6. Enter the required information.
  7. Click the Submit Claim button.