If you do not have your pass in hand to use as of the first day of the month, simply purchase the pass you need and submit a "never received pass" claim so you can be refunded for that expense. This form must be submitted by the 10th of the benefit month.
To submit a claim for a lost or “never received” pass
- Sign in at www.hellofurther.com.
- On the My Accounts page, locate your TRA account and click Make Elections. The TRA Dashboard will be displayed.
- Under the Order History section, click See More.
- Locate the order that contained the missing pass and click the “+” button. This will expand the order and display all associated items.
- Locate the missing pass in the list, then click the “?” button under the Help and Support column. This will open a Create Never Received Pass Claim form.
- Enter the required information.
- Click the Submit Claim button.