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Placing an Order for Parking Costs

We offer several options for paying for Parking costs from your TRA. These include a Prepaid MasterCard, a commuter check voucher, direct payments, or cash reimbursements.

Ordering a Prepaid MasterCard

  1. Hover over the Place an Order tab and select Parking.
  2. Click the Commuter Check Prepaid MasterCard box.
  3. Complete the fields on the Commuter Check Prepaid MasterCard for Parking Details Page. All fields are required.

    Tips:
    • If you are unable to check out it means there is a problem with one or more of the fields.
      • Check to see if the amount is less than or more than the set limit.
      • Validate all fields are complete and contain valid information.
    • If you have ordered over the IRS limit, it will ask you for a credit card after you confirm your order.
    • The fields “Last 4 digits of your Home Phone Number” and “Notable Dates” can be set to any value you would like to use. It’s important to remember these values. We recommend using a birthdate as a Notable Date.
  4. If you select “Yes” next to the “Would you like to receive this order for multiple months?” question, you can opt-in to set up recurring contributions. All boxes are automatically checked up to one year into the future.
  5. Click the Checkout button.
  6. Review your order to validate it is correct.
  7. Do one of the following:
    • If the order is correct, select the Click to Complete Purchase button.
    • If the order is not correct, click the edit icon to change it.
    • If you would like to delete your order, click the delete icon.
  8. Check the box next to “I Agree” and then select the Click to Complete Purchase button to place the order.
  9. If you have placed an order for over the IRS tax limit you will be brought to the Credit Card Details screen. See tips for this screen.

Notes

  • The ordering deadline for the benefit month is the 4th of the prior month.
  • A pending order can be changed or deleted any time before the ordering deadline.
  • Orders cannot be changed or cancelled after the ordering deadline. No Exceptions.
  • When the card is initially ordered, it will typically arrive at least a week before the 1st of the benefit month.
  • If you do not receive your card by the 1st of the month, you can report it lost or stolen on the Card Management Page. (This page will become viewable once the initial card has been officially ordered - after the 4th of the prior month).
  • If you already have the MasterCard, funding for the benefit month is typically loaded around the 20th of the prior month. You will be able to make purchases with the funding after it is loaded to the card.
  • If you order a MasterCard you will be unable to order any other parking products.
  • Items in the shopping cart are temporary. When you close the site, the shopping cart is emptied.

Ordering a Commuter Check Voucher

Parking commuter check vouchers are mailed to you but are pre-written to the provider.

  1. Hover over the Place an Order tab and select Parking.
  2. Click the Commuter Check Voucher box.

     
  3. Search for and Select Your Provider. Complete at least one of the fields.
    • A zip code search using your employer’s address may be the best search option
    • Click the Search Radius dropdown and set the search radius miles
    • Click the Search Button.
  4. A Google map will appear below the search fields followed by a list of providers. There are paging options at the end of the page if there are more than 6 parking providers found. Click the provider name link to select the provider of your choice.
  5. Complete the fields on the Parking Order Details page.
    • You can choose one amount in multiple quantities.
    • Vouchers will be written to the payee name listed and mailed to you.
  6. If you select “Yes” next to the “Would you like to receive this order for multiple months?” question, you can opt-in to set up recurring contributions. All boxes are automatically checked up to one year into the future.
  7. Click the Checkout button.
  8. Review your order to validate it is correct.
  9. Do one of the following:
    • If the order is correct, select the Click to Complete Purchase button.
    • If the order is not correct, click the edit icon to change it.
    • If you would like to delete your order, click the delete icon.
  10. Check the box next to “I Agree” and then select the Click to Complete Purchase button to place the order.
  11. If you have placed an order for over the IRS tax limit you will be brought to the Credit Card Details screen. See tips for this screen.

Notes

  • The ordering deadline for the benefit month is the 4th of the prior month.
  • A pending order can be changed or deleted any time before the ordering deadline
  • Orders cannot be changed or cancelled after the ordering deadline. No Exceptions.
  • You can order any other transit benefit option with a check voucher except the Prepaid MasterCard.
  • Vouchers should be received by the 1st of the benefit month.
  • If you have not received the payment by the 1st of the month you can report the missing vouchers on the Claim, Pass Never Received Page.
  • Items in the shopping cart are temporary. When you close the site, the shopping cart is emptied.

Ordering with Direct Payment

Payments are made directly to the provider.

  1. Hover over the Place an Order tab and select Parking.
  2. Click the Monthly Direct Pay box.
  3. Search for and Select Your Provider.
    • Complete at least one of the fields. A zip code search using your employer’s address may be the best search option
    • Click the Search Radius drop and set the search radius miles
    • Click the Search Button.
  4. A Google map will appear below the search fields followed by a list of providers. There are paging options at the end of the page if there are more than 6 parking providers found. Click the provider name link to select the provider.
  5. Complete the fields on the Parking Order Details page and check the “I agree” box.
    Payments will be written and mailed to the Parking Provider listed.

  6. If you select “Yes” next to the “Would you like to receive this order for multiple months?” question, you can opt-in to set up recurring contributions. All boxes are automatically checked up to one year into the future.
  7. Click the Checkout button.
  8. Review your order to validate it is correct.
  9. Do one of the following:
    • If the order is correct, select the Click to Complete Purchase button.
    • If the order is not correct, click the edit icon to change it.
    • If you would like to delete your order, click the delete icon.
  10. Check the box next to “I Agree” and then select the Click to Complete Purchase button to place the order.
  11. If you have placed an order for over the IRS tax limit you will be brought to the Credit Card Details screen. See tips for this screen.

Notes

  • The ordering deadline for the benefit month is the 4th of the prior month.
  • A pending order can be changed or deleted any time before the ordering deadline
  • Orders cannot be changed or cancelled after the ordering deadline. No Exceptions.
  • You can order any other parking benefit with this payment option except, the Prepaid MasterCard.
  • Payments should be received by the provider by the 1st of the benefit month.
  • If your provider has not received payment by the 1st of the month you can go to the Commuting History page to report it missing.
  • Items in the shopping cart are temporary. When you close the site, the shopping cart is emptied.

Getting a Cash Reimbursement

This option only loads funds to a cash account. To receive a payment, you must file a claim on the TRA Dashboard.

  1. Hover over the Place an Order tab and select Parking.
  2. Click the Enroll in Cash Reimbursement box.
  3. Complete all fields on the Parking Order Details page then click Enroll.
  4. Review your order to validate it is correct.
  5. Do one of the following:
    • If the order is correct, select the Click to Complete Purchase button.
    • If the order is not correct, click the edit icon to change it.
    • If you would like to delete your order, click the delete icon.
  6. Check the box next to “I Agree” and then select the Click to Complete Purchase button to place the order.

Notes

  • The ordering deadline for the benefit month is the 4th of the prior month.
  • A pending order can be changed or deleted any time before the ordering deadline
  • Orders cannot be changed or canceled after the ordering deadline. No Exceptions.
  • You can order any other transit benefit option with the cash option except the Prepaid MasterCard.
  • Claims for reimbursement cannot be filed until the 1st of the benefit month. Claims received prior to the 1st of the month will be denied.
  • Items in the shopping cart are temporary. When you close the site, the shopping cart is emptied.

Tips for Paying with a Credit Card

  • You can move away from this screen without entering a card.
  • If you already have a card on file, it will ask you to confirm you want to use the same card or change it.
  • If you do not have the card with you, you can enter it later on the My Account screen.
  • If you do not enter a card before the order deadline (4th of the month), then the complete order will be cancelled.
  • You can change the amount of the order to under the pre-tax limit to avoid the credit card option by clicking on the Home tab and then selecting the edit icon beside the pending order.
  • The credit card used will be placed on file for future orders. If this is a re-occurring order, then the card on file will be charged each month the order processes.
  • You can only have one credit card on file for all Transportation Orders, including transit, vanpooling and parking.
  • If you change the card on file on the My Account page or for a different order, such as a parking expense, it will also update any existing orders.
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