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Placing an Order for Transit Costs

We offer several options for paying for Transit costs from your TRA. These include a Prepaid MasterCard, a commuter check voucher, fare media, or smart cards.

Ordering a Prepaid MasterCard

  1. Hover over the Place an Order tab and select Transit.
  2. Under the Quick Order Menu click the Commuter Check Prepaid MasterCard radio button.
  3. Complete the fields in the pop-up Your Order box. All fields are required.
    Tips:
    • The fields “Last 4 digits of your Home Phone Number” and “Notable Dates” can be set to any value you would like to use. It’s important to remember these values. We recommend using a birthdate as a Notable Date.
      • If you have ordered over the IRS limit, it will ask you for a credit card after you confirm your order.
      • If you are unable to checkout it means there is a problem with one or more of the fields.
    • Check to see if the amount is less than or more than the set limit.
    • Validate all fields are complete and contain valid information.
       
  4. If you select “Yes” next to the “Would you like to receive this order for multiple months?” question, you can opt-in to set up recurring contributions. All boxes are automatically checked up to one year into the future.
  5. Click the Checkout button.
  6. Review your order to validate it is correct.
  7. Do one of the following:
    • If the order is correct, select the Click to Complete Purchase button.
    • If the order is not correct, click the edit icon to change it.
    • If you would like to delete your order, click the delete icon.
  8. Check the box next to “I Agree” and then select the Click to Complete Purchase button to place the order.
  9. If you have placed an order for over the IRS tax limit you will be brought to the Credit Card Details screen. See tips for this screen.

Notes

  • The ordering deadline for the benefit month is the 4th of the prior month.
  • A pending order can be changed or deleted any time before the ordering deadline.
  • Orders cannot be changed or cancelled after the ordering deadline. No Exceptions.
  • When the card is initially ordered, it will typically arrive at least a week before the 1st of the benefit month.
  • If you do not receive your card by the 1st of the month, you can report it lost or stolen on the Card Management Page. (This page will become viewable once the initial card has been officially ordered - after the 4th of the prior month).
  • If you already have the MasterCard, funding for the benefit month is typically loaded around the 20th of the prior month. You will be able to make purchases with the funding after it is loaded to the card.
  • If you order a MasterCard you cannot order any other transit products.
  • Items in the shopping cart are temporary. When you close the site, the shopping cart is emptied.

Ordering a Commuter Check Voucher

  1. Hover over the Place an Order tab and select Transit.
  2. Under the Quick Order Menu click the Commuter Check Voucher radio button.
    Tip: The list of transit providers displayed on the right is abased on your delivery address zip code, which is pre-populated in the zip code field. If you cannot find the provider you're looking for you can enter the provider name in the "Transit Provider Name" field or enter in another zip code and press the "Search" button. This will refresh the list of providers.
  3. Complete the fields in the pop-up Check Voucher box. All fields are required.
    Tips
    • The minimum and maximum values are per voucher ordered. For example you can order four vouchers for $255.
    • If the order total is over the IRS limit, then you will be asked for a credit card to complete the order.
    • If you are unable to check out it means there is a problem with one or more of the fields.
    • Check to see if the amount is less than or more than the set limit.
    • Validate all fields are complete and contain valid information.
    • The system does not advise of the pre-tax limits until the check-out process is complete. If the order is over the IRS limits, it will ask you to submit a credit card after the order is confirmed.
  4. If you select “Yes” next to the “Would you like to receive this order for multiple months?” question, you can opt-in to set up recurring contributions. All boxes are automatically checked up to one year into the future.
  5. Click the Checkout button.
  6. Review your order to validate it is correct.
  7. Do one of the following:
    • If the order is correct, select the Click to Complete Purchase button.
    • If the order is not correct, click the edit icon to change it.
    • If you would like to delete your order, click the delete icon.
  8. Check the box next to “I Agree” and then select the Click to Complete Purchase button to place the order.
  9. If you have placed an order for over the IRS tax limit you will be brought to the Credit Card Details screen. See tips for this screen.

Notes

  • The ordering deadline for the benefit month is the 4th of the prior month.
  • A pending order can be changed or deleted any time before the ordering deadline
  • Orders cannot be changed or cancelled after the ordering deadline. No Exceptions.
  • You can order any other transit benefit option with a check voucher except for the Prepaid MasterCard.
  • Vouchers should be received by the 1st of the benefit month.
  • If you have not received the voucher by the 1st of the month you can report the missing vouchers on the Claim, Pass Never Received Page.
  • Items in the shopping cart are temporary. When you close the site, the shopping cart is emptied.

Ordering Fare Media and Smart Cards

  1. Hover over the Place an Order tab and select Transit.
  2. Find the provider in the Search for Transit Provider section.
    • The system defaults the Zip Code field to what is listed on your profile. The search result will list all providers that service the zip code listed.
    • The search results can be changed by deleting the value in the zip code field, entering a new 5 digit zip code then clicking search.
    • You can also search for a transit provider by entering the name in the Transit Provider Name field.
  3. Scroll through the Search Results box and click the radio button beside the provider name.
    • Clicking the provider name will bring you to the provider’s website.
  4. Provider Details Page
    • This page will give a short description of the service followed by a listing of the fare media or smart cards options available.
    • Clicking on the name of the provider will bring you to the provider’s website.
  5. Select a product by clicking the check box beside the option.
  6. In the order pop-up box, validate or change the quantity
  7. If you select “Yes” next to the “Would you like to receive this order for multiple months?” question, you can opt-in to set up recurring contributions. All boxes are automatically checked up to one year into the future.
  8. Click the Checkout button.
  9. Review your order to validate it is correct.
  10. Do one of the following:
    • If the order is correct, select the Click to Complete Purchase button.
    • If the order is not correct, click the edit icon to change it.
    • If you would like to delete your order, click the delete icon.
  11. Check the box next to “I Agree” and then select the Click to Complete Purchase button to place the order.
  12. If you have placed an order for over the IRS tax limit you will be brought to the Credit Card Details screen. See tips for this screen.

Notes

  • The ordering deadline for the benefit month is the 4th of the prior month.
  • A pending order can be changed or deleted any time before the ordering deadline.
  • Orders cannot be changed or cancelled after the ordering deadline. No Exceptions.
  • You can order any other transit benefit option with the transit fare option except the Prepaid MasterCard.
  • Fare Media and Smart Cards should be received by the 1st of the benefit month.
  • If you have not received the item by the 1st of the month please go to the Commuting History page to determine how to report it missing.
  • Items in the shopping cart are temporary. If you close the site, the shopping cart is emptied.

Tips for Paying with a Credit Card

  • You can move away from this screen without entering a card.
  • If you already have a card on file, it will ask you to confirm you want to use the same card or change it.
  • If you do not have the card with you, you can enter it later on the My Account screen.
  • If you do not enter a card before the order deadline (4th of the month), then the complete order will be cancelled.
  • You can change the amount of the order to under the pre-tax limit to avoid the credit card option by clicking on the Home tab and then selecting the edit icon beside the pending order.
  • The credit card used will be placed on file for future orders. If this is a re-occurring order, then the card on file will be charged each month the order processes.
  • You can only have one credit card on file for all Transportation Orders, including transit, vanpooling and parking.
  • If you change the card on file on the My Account page or for a different order, such as a parking expense, it will also update any existing orders.