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Communication Playbook – Dependent Care Assistance Program

Use these resources to inform and educate employees on the value of a DCAP


Dependent care flexible spending accounts (DCAPs) are a great way for employees to take charge of their dependent care costs. As an employer, you play a critical role in providing education and resources so employees can decide if an DCAP is the right choice.

This step-by-step communication “playbook” includes everything you need to communicate the benefits of DCAPs to your employees and help them get their accounts set up hassle-free to use now and into the future.

Introduce the DCAP

Whether you’re introducing DCAPs for the first time or updating new hire orientation materials, it’s a great opportunity to educate employees on the value of DCAPs. Give them answers to basic questions like “what is an DCAP?” or “why is my employer offering this benefit?” and “when will this be available?”


Distribute this DCAP Essential Guide (Download the guide in Spanish

Provide employees with this easy-to-use and engaging DCAP overview, or better yet, link to it in the introductory HR email. This guide contains specific details about how the account works, which eligible expenses are covered, and more.


Schedule informational meetings

Sometimes face-to-face communication is best. Schedule informational meetings so your employees can have one-on-one discussions and ask questions. You can also provide some of the frequently used enrollment forms and explain what to do with them.


Provide the DCAP worksheet – This easy-to-use worksheet shows employees how to estimate their potential costs and savings with an DCAP. Using their own information, employees can use real-life situations to explore how an DCAP might work for them. (Download the worksheet in Spanish)


Support employees during enrollment

Congratulations! Your employees understand the value in making the most of their dependent care dollars and have decided to enroll in an DCAP. You can continue to play a key role by ensuring they have access to the resources they need to open and use their accounts hassle-free.



Provide employees with direct access to their new online account by posting or providing a link to Further’s mobile-enabled website at The site works well for any screen size—whether it’s a desktop monitor, laptop, tablet, or mobile phone. 

Remind employees where to access educational resources – you can do this with a simple email with a link to information and forms.

Promote the customer support phone number: 1-800-859-2144.

Reference this information about the Group Online Service Center, which you can use to monitor and manage your group’s Further benefits.

Have Questions?

As always, we’re here to help. If you can’t find the answers you’re looking for online, give us a call at 1-888-460-4013 8 a.m. to 5 p.m. Central Time, Monday through Friday. Or, you can contact your account manager.