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Communication Playbook – Dependent Care Assistance Program


Dependent care flexible spending accounts (DCAPs) are a great way for employees to take charge of their dependent care costs. As an employer, you play a critical role in providing education and resources so employees can decide if an DCAP is the right choice.

This step-by-step communication “playbook” includes everything you need to communicate the benefits of DCAPs to your employees and help them get their accounts set up hassle-free to use now and into the future.

Cover the basics

Offer specific details about how the account works with a health plan, which eligible expenses are covered, and how members can access their funds.


Distribute the DCAP Essential Guide


Talk face-to-face

One-on-one discussions give your employees a chance to ask questions and better understand their options.


Schedule informational meetings

Share a presentation about DCAPs

This simple presentation walks through DCAP basics and includes hypothetical examples.

DCAP presentation

PDF version

If you are offering a Medical FSA and Dependent Care FSA

Medical FSA and Dependent Care FSA presentation

PDF version

Provide the DCAP worksheet

During the meeting, distribute the worksheet. It shows employees how to estimate their potential costs and savings with an DCAP. Using their own information, employees can use real-life situations to explore how an DCAP might work for them.

Support employees during enrollment

Congratulations! Your employees understand the value in making the most of their dependent care dollars and have decided to enroll in an DCAP. You can continue to play a key role by ensuring they have access to the resources they need to open and use their accounts hassle-free.



Provide employees direct access to their new online account 

Post or provide a link to Further’s mobile-enabled website at The site works well for any screen size—whether it’s a desktop monitor, laptop, tablet, or mobile phone. 

Remind employees where to access educational resources

You can do this with a simple email with a link to information and forms.

DCAP educational resources

Promote the customer support phone number 


Use the Group Online Service Center

Monitor and manage your group’s Further benefits.

Group Online Service Center tipsheet

Have Questions?

As always, we’re here to help. If you can’t find the answers you’re looking for online, give us a call at 1-888-460-4013 8 a.m. to 5 p.m. Central Time, Monday through Friday. Or, you can contact your account manager.