Flexible spending accounts (FSAs) are a great way for employees to take charge of their health care costs. As an employer, you play a critical role in providing education and resources so employees can decide if an FSA is the right choice. This step-by-step communication “playbook” includes everything you need to communicate the benefits of medical FSAs to your employees and help them get their accounts set up hassle-free to use now and into the future.
Introduce the account
Whether you're introducing medical FSAs to the entire organization, onboarding new hires, or reviewing options before open enrollment, you'll want to give a high-level overview of FSAs.
Send an introduction letter
Customize and email this message, designed to be a message from your human resources leader or team.
Cover the basics
Offer specific details about how the account works with a health plan, which eligible expenses are covered, and how members can access their funds.
Distribute the FSA Essential Guide
Share a product comparison chart
If you are offering multiple health spending account options
This document is editable so you can add or remove products to fit your communication needs and help employees understand the different accounts.
One-on-one discussions give your employees a chance to ask questions and better understand their options.
Schedule informational meetings
Share presentation about FSAs
This simple presentation walks through FSA basics and includes hypothetical examples.
If you are offering a Medical FSA and Dependent Care FSA
Review our fact sheet
Before meeting, prepare to answer basic questions you may run into
Provide the FSA worksheet
During the meeting, distribute the worksheet. It shows employees how to estimate their potential costs and savings with an FSA. Using their own information, employees can use real-life situations to explore how an FSA might work for them.
Support employees during enrollment
Congratulations! Your employees understand the value in making the most of their health care dollars and have decided to enroll in an FSA. You can continue to play a key role by ensuring they have access to the resources they need to open and use their accounts hassle-free.
Provide employees direct access to their new online account
Post or provide a link to Further’s mobile-enabled website at www.hellofurther.com. The site works well for any screen size—whether it’s a desktop monitor, laptop, tablet, or mobile phone.
Remind employees where to access educational resources
You can do this with a simple email with a link to information and forms.
Promote the customer support phone number
Use the Group Online Service Center
Monitor and manage your group’s Further benefits.
As always, we’re here to help. If you can’t find the answers you’re looking for online, give us a call at 1-888-460-4013 8 a.m. to 5 p.m. Central Time, Monday through Friday. Or, you can contact your account manager.