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HelloFurther Learning Site

Paying a Provider

This page provides instructions for paying a provider.

Overview

Further offers the ability to pay a provider directly from www.hellofurther.comor the Further mobile app.

If this option is not available to you, see Getting Reimbursed for more information about reimbursing yourself for out-of-pocket healthcare expenses. 

Pay a provider on www.hellofurther.com 

  1. Sign in at www.hellofurther.com..
  2. Click Pay a Bill from the I Want To… menu.
  3. Choose the account you want to use to pay the bill.
  4. Click Next.
  5. Enter the amount to pay.
  6. Click Next
  7. Fill out the form with information about the bill you’re paying.
  8. Click Next.
  9. Attach documentation to the transaction by clicking Attach Documentation.
  10. After attaching all related documentation, click Next. 
  11. Review the information you entered.
  12. Click Submit.

Pay a provider using the mobile app

  1. Tap the menu button in the top left corner.
  2. Tap Payment and Banking.
  3. Tap Pay a Bill.
  4. Select the provider from the list.
  5. Enter the amount of the bill.
  6. Tap Next.
  7. Enter the requested information.
  8. Check the box to agree to the terms and conditions.
  9. Tap Pay Bill.

Frequently Asked Questions

My claim or reimbursement request was denied. What can I do?

After receiving a complete or partial denial of a claim, you can appeal the decision by filling out an Appeal Form. We recommend you work with your employer or benefits administrator to make sure you have complete and accurate information when making your appeal.  Further will perform a full and fair review of your claim and provide you with written notice of the decision within 30 days of receiving your appeal request.

Download the Appeal Form.

You can also designate another person to manage the appeal process on your behalf by completing an Authorization for Release of Information for them.  

See Authorization for Release of Information for more information.